Frequently Asked Questions
Thanks for joining us here on our FAQs page (Frequently Asked Questions), where you will find a whole array of questions and answers that we’ve been asked over the years. Our resident designer Toni has been a professional florist for over 25 years, both as a florist and a teacher. She’s taught a high percentage of the florists in Birmingham and the West Midlands; what she doesn’t know about flowers isn’t worth knowing, so feel free to ask away.
If it’s a question we haven’t come across before, we will add it to the page so others may benefit. We pride ourselves on professionalism, service, and quality. So if you’re looking for the extra special something, and undoubtedly the most beautiful flowers in Birmingham, welcome; you’ve arrived at the one-stop-shop for Luxury Flowers.
Like to add your FAQs to the list? Feel free to email us at info@victoriaflowers.co.uk
Should you need to talk to us we are open between the hours of 8.00 am and 4.30 pm Monday to Friday and on Saturdays 9 am until 12noon.
That said we are an online business so you can always place your orders online at any time.
In short, yes, but we must receive your order by 10 am with deliveries organised between 9 am and 5 pm. Should you need a delivery later than this, let us say for a special occasion, we will try our utmost to accommodate you. Feel free to call to see if there is availability.
We deliver 6 days a week. Our Monday to Friday hours are 9 am – 5 pm and our Saturday hours are 9 am – 12 pm. This applies to all Birmingham postcodes.If you require same-day delivery for that special someone, please just give us a call on (0121)822 8900 and we’ll try our best to help.
If the lucky recipient is not home at the time of delivery, we aim to leave your arrangement with a close neighbour. We’ll post a calling card at the recipient’s address to let them know where they can pick up their special package. If we’re unable to leave the flowers with a neighbour, we’ll leave a card asking the recipient to contact us to arrange the delivery free of charge.
As an online retailer we only use trusted methods of payment, in our case that means you can pay using your credit/debit card via Stripe. We can also take payment over the telephone if you prefer.
Our Happiness Guarantee
We aim to exceed your expectations and gift the most glorious arrangement of flowers. However, if on the off chance you are unhappy with your purchase, then please let us know on (0121)822 8900 or email us at info@victoriaflowers.co.uk
